Sales and Service Training Programs

We offer an extensive suite of training topics and provide solutions that meet your specific learning needs and budget objectives. We can also provide support before and after the session(s) to allow you to get the most from your training investment.

 

 

  • Our Sales Success program offers insights on how to become a “Buying Facilitator” that creates fans of your products and services. Although this program is very popular with the telephone sales industry, the principles and methods covered in this 2-hour program are universal.
     
  • Our Service Success program will give you the confidence to turn problems into opportunities, and customer complaints into customers for life! Participants of this 3-hour program learn how to identify "moments of truth", defuse irate customers, and recognize how to appropriately match the message to each customer’s communication style.
     
  • Complete your Sales Success or Service Success program by adding our half-day DiSC – Dimensions of Behavior program. This program gives participants a more in-depth understanding of their own behavioral preferences and how to better relate to others (i.e. customers, co-workers, etc.). 

Fresh Biz Solutions® can also customize and combine individual modules or classes into a comprehensive program to meet your specific needs and goals.

 

Contact us directly to discuss which programs and delivery options will work best for your specific needs and objectives.

 

 

 

 

 

Delivery Options

Most training programs can be delivered in a number of different formats, including:
 

  • Instructor-Led Training – We deliver the program of your choice to your team members
     
  • Facilitated Custom Training – We customize and deliver a program to your specific needs and objectives
     
  • Online / Virtual Training – We customize and deliver a program to your remote audience via an online, virtual classroom format
     
  • Training-in-a-Box – We provide all the necessary materials and train your facilitators to deliver our standard or custom training programs
 

If you believe that past behavior and results are a great predictor of future behavior and results, take a look at what some work partners have said:

 

Testimonials